Summary
Overview
Work History
Education
Skills
Timeline
BusinessDevelopmentManager
Susan Reinhart

Susan Reinhart

Retired Artist
Allentown,Pennsylvania

Summary

Driven and adaptable professional with a proven track record in enhancing customer satisfaction and team productivity at Kohl's. Excelled in merchandising and customer service, demonstrating exceptional interpersonal skills and attention to detail. Leveraged problem-solving abilities to efficiently manage high-stress situations, contributing to a positive work environment and repeat business.

Overview

21
21
years of professional experience

Work History

Seasonal Sales Associate

Kohl's
10.2019 - 01.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.

Sales Associate/Cashier

GOODWILL Store -Tilghmam
10.2019 - 12.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Administrative Assistant to the Director

Micro Matic USA Northeast Region
03.1999 - 05.2014
  • Increased accuracy of documentation by proofreading, editing, and formatting reports and presentations.
  • Prepared and edited documents and reports for quality and accuracy.
  • Assisted with organization and maintenance of office filing system for easy retrieval of information.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and screened incoming calls, emails and visitors and alerted administrative manager to priority matters.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Contributed to efficient office workflow by managing inventory and ordering supplies as needed.
  • Managed incoming and outgoing mail and packages to facilitate prompt delivery and receipt.
  • Maintained confidentiality of sensitive information through proper handling of documents and correspondence.
  • Developed and maintained positive relationships with clients by providing excellent customer service.
  • Assisted with event planning, coordinating logistics for successful meetings and conferences.
  • Ensured timely completion of tasks by prioritizing workload according to urgency and importance.
  • Monitored office supplies and ordered low-stock items to prevent unexpected shortages.
  • Maintained tidy and professional office space to give positive first impression to visitors.
  • Assisted in budget preparation, tracking expenses, and generating financial reports for management review.
  • Created and updated records and files to maintain document compliance.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Offered technical support and troubleshot issues to enhance office productivity.

Education

Master Of Education - Elementary Education

LEHIGH UNIVERSITY
Bethlehem
09.1971

AB - Fine Arts

Hood College
Frederick, MD
06.1969

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-Solving
  • Excellent people skills
  • Goal-Oriented
  • Outgoing Personality
  • Merchandising understanding
  • Merchandise Display
  • Display Setup
  • Fitting room maintenance
  • Friendly and Helpful
  • Honest and Dependable
  • Strong Communication and Interpersonal Skills
  • Attention to Detail
  • Adaptable and Flexible
  • Flexible Hours

Timeline

Seasonal Sales Associate

Kohl's
10.2019 - 01.2020

Sales Associate/Cashier

GOODWILL Store -Tilghmam
10.2019 - 12.2019

Administrative Assistant to the Director

Micro Matic USA Northeast Region
03.1999 - 05.2014

Master Of Education - Elementary Education

LEHIGH UNIVERSITY

AB - Fine Arts

Hood College

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Susan ReinhartRetired Artist