Susan Richards
Plymouth,MA
Summary
Dynamic and detail-oriented Receptionist at Dr. Joseph Grant OD, adept at optimizing office workflow through effective scheduling and patient communication. Proven ability to enhance patient satisfaction and maintain accurate records using EHR systems. Strong organizational skills and time management expertise contributed to improved billing accuracy and office efficiency.
Overview
16
16
years of professional experience
Work History
Receptionist, Optician
Dr Joseph Grant OD
Plymouth Ma
05.2018 - 12.2025
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Facilitated effective communication between patients and healthcare providers, enhancing patient satisfaction.
- Maintained accurate patient records using electronic health record (EHR) systems to ensure data integrity.
- Assisted in insurance verification processes, reducing discrepancies and improving billing accuracy.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Swim Instructor
Village Racquet and Fitness
Plymouth
04.2010 - 03.2020
- Developed tailored lesson plans to enhance swimming skills and confidence in students.
- Conducted safety briefings to ensure compliance with aquatic facility regulations.
- Assessed individual student progress and adjusted instruction techniques accordingly.
- Led group classes, fostering a positive learning environment through engaging activities and encouragement.
Education
High School Diploma -
Canton High School
Canton Ma06.1986
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling
- Scheduling appointments
Timeline
Receptionist, Optician
Dr Joseph Grant OD
05.2018 - 12.2025
Swim Instructor
Village Racquet and Fitness
04.2010 - 03.2020
High School Diploma -
Canton High School