Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Susan Riordan

Reno,NV

Summary

Results-driven executive coach and business consultant with extensive experience in client success, practice growth, operations, and leadership development. Proven track record of increasing profitability and operational efficiency across healthcare practices by implementing structured systems, coaching teams to excellence, and fostering strong client relationships. Passionate about sustainable growth and empowering professionals to reach their full potential.

Overview

16
16
years of professional experience

Work History

Client Success Manager

Firegang Dental Marketing
03.2024 - Current
  • Serve as the primary liaison for clients, providing proactive communication and personalized guidance.
  • Monitor campaign performance and business metrics to identify growth opportunities and improve client ROI.
  • Collaborate cross-functionally to ensure smooth onboarding, effective marketing strategies, and client satisfaction.

Practice Growth Partner

Spear Practice Solutions
08.2021 - 09.2023
  • Designed and executed personalized coaching plans based on practice analytics and growth objectives.
  • Delivered strategic planning sessions, team training, and ongoing support to drive operational and financial performance.
  • Supported dental practices with internal systems, team accountability, and leadership development.

Regional Market Outreach Manager

Unifeye Vision Partners
Southern California
05.2019 - 07.2020
  • Managed business development across 8 locations representing over 27 ophthalmologists.
  • Increased patient volume and brand awareness through strategic community and referral outreach.
  • Built and maintained relationships with referring practices and local organizations.

Senior Executive Coach – Dental & Optometry

Fortune Practice Management
01.2010 - 12.2019
  • Guided healthcare professionals through structured coaching, improving KPIs and long-term profitability.
  • Delivered leadership training, HR and compliance support, and customized business plans.
  • Spearheaded practice audits, P&L reviews, and operational system implementations.
  • Hosted and led impactful team meetings to promote engagement and execution.

Education

General Business -

Skyline College

Skills

  • Executive Coaching
  • Leadership Development
  • Practice Growth Strategy
  • Metrics Analysis
  • Client Retention
  • Success Management
  • Team Training
  • Accountability Systems
  • Recruitment
  • Onboarding
  • HR Compliance
  • AI in Marketing
  • Patient Experience Training
  • Budgeting
  • A/R Oversight
  • A/P Oversight
  • Mergers
  • Acquisitions
  • Internal Marketing Strategy
  • External Marketing Strategy
  • Dental Software
  • Microsoft Office Suite
  • Google Workspace
  • QuickBooks
  • CRM Platforms

Timeline

Client Success Manager

Firegang Dental Marketing
03.2024 - Current

Practice Growth Partner

Spear Practice Solutions
08.2021 - 09.2023

Regional Market Outreach Manager

Unifeye Vision Partners
05.2019 - 07.2020

Senior Executive Coach – Dental & Optometry

Fortune Practice Management
01.2010 - 12.2019

General Business -

Skyline College

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