Susan Roach
Farmingville,NY
Summary
Dedicated Practice Administrator with expertise in scheduling coordination and provider credentialing and all aspects of general office work. Proven ability to streamline processes, enhance patient experiences, and ensure compliance with regulatory standards. Committed to fostering effective communication and ensuring accurate medical records management. Experience supervising a staff.
Overview
15
15
years of professional experience
Work History
Practice Administrator
PRN Physical Occupational & Speech Therapy Network PLLC
Holbrook, NY
05.2013 - Current
- Coordinated provider credentialing processes to ensure compliance with regulatory standards.
- Reviewed and verified documentation for accuracy and completeness in credentialing applications.
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Managed patient records utilizing electronic health record (EHR) systems for accuracy and compliance.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Proficient in all aspects of general office work.
Administrative Assistant
TMS Hope Center
Port Jefferson, NY
09.2011 - 03.2013
- Managed scheduling and coordination of appointments for staff and clients.
- Developed and maintained filing systems to ensure easy access to documents.
- Assisted in preparation of reports and presentations for management meetings.
- Streamlined office procedures to improve efficiency and reduce turnaround times.
Education
BBA - Accounting
Dowling College
Oakdale, NYSkills
- Scheduling coordination
- Patient relations
- Provider credentialing
- Medical records audits and requests
- Microsoft Office
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Organizational skills
- Effective communication
Timeline
Practice Administrator
PRN Physical Occupational & Speech Therapy Network PLLC
05.2013 - Current
Administrative Assistant
TMS Hope Center
09.2011 - 03.2013
BBA - Accounting
Dowling College