Susan Rogers
Whitman,MA
Summary
Dynamic Medical Office Coordinator with a proven track record at Signature Healthcare, enhancing office efficiency through optimized patient scheduling and workflow improvements. Skilled in electronic health records management and delivering exceptional customer service, I successfully reduced patient wait times and trained staff to elevate operational performance while ensuring HIPAA compliance.
Overview
18
18
years of professional experience
Work History
Medical Office Coordinator
Signature Healthcare
10.2007 - 11.2025
- Coordinated patient scheduling and appointment confirmations to enhance office efficiency.
- Managed electronic health records, ensuring accuracy and compliance with regulatory standards.
- Implemented new office procedures that improved workflow and reduced patient wait times.
- Trained staff on software systems to optimize operational performance and data management.
- Maintained a high level of confidentiality by handling sensitive patient information with discretion and care.
- Communicated with patients, insurance companies and providers through phone calls, emails and office drives concerning formularies and coverage limits.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally.
- Reduced wait times for patients by implementing efficient check-in and check-out procedures.
Education
Associate of Science - Medical Assisting
Fisher College
Boston, MA05-1998
Skills
- Patient scheduling
- Electronic health records
- Regulatory compliance
- Workflow optimization
- Staff training
- Data management
- Customer service excellence
- Insurance communication
- Appointment coordination
- Check-in procedures
- Office efficiency
- Time management
- Health information management
- Front office operations
- Team collaboration
- HIPAA compliance
- Insurance verification
Timeline
Medical Office Coordinator
Signature Healthcare
10.2007 - 11.2025
Associate of Science - Medical Assisting
Fisher College