Susan Ryan
Pickerington,OH
Summary
Dedicated Medical Assistant with extensive experience at FASCO HEALTH, excelling in patient care and clinical documentation. Proven ability to enhance patient satisfaction through compassionate communication. Skilled in HIPAA compliance and medical terminology, contributing to improved health outcomes and streamlined operations in a fast-paced environment. GXMO licensure. Assist patients with Surgery scheduling at outpatient ambulatory surgery centers.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant
FASCO HEALTH
Columbus,Ohio
2005 - Current
- Assisted in patient intake, gathering medical history and vital signs.
- Supported healthcare providers with clinical procedures and patient examinations.
- Managed appointment scheduling, ensuring efficient patient flow and minimal wait times.
- Maintained accurate electronic health records while adhering to confidentiality protocols.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Trained new staff on best practices for patient care and administrative duties.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Assisted with billing and coding processes.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
High School Diploma -
Groveport Madison High School
Groveport, OHSkills
- HIPAA compliance
- Medical terminology knowledge
- EMR / EHR
- Clinical documentation
- Patient-focused care
- Reliable team player
- Procedure assistance
- CPR
- Specimens collection and processing
- Patient assessments
- Professionalism and ethics
- Insurance verification
- Appointment scheduling/ Surgery scheduling
- Medical supply inventory
- Equipment sterilization
- Prioritizing stat orders
- Diagnostic procedures/GXMO
- Friendly, positive attitude
- Teamwork and collaboration
- Time management
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Problem resolution
- Verbal communication
Timeline
Medical Assistant
FASCO HEALTH
2005 - Current
High School Diploma -
Groveport Madison High School