Susan Schiavi
Newport Beach,CA
Summary
Dynamic sales leader excelling in customer service. Enhanced store operations and consistently surpassed sales goals through effective strategies. Skilled in cash handling and inventory monitoring, fostering strong customer relationships and driving repeat business. Committed to delivering exceptional experiences and mentoring staff for success.
Overview
25
25
years of professional experience
Work History
Sales Lead Keyholder
Aleph Gallery
Newport Beach, CA
08.2023 - Current
- Completed store opening and closing procedures.
- Consistently exceeded individual sales goals while contributing to the overall success of the team.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
- Boosted sales performance by implementing effective sales strategies and maintaining strong customer relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
Interior Design Consultant
Curated Living + Home Design
Newport Beach, CA
03.2000 - Current
- Built strong relationships with clients through clear communication and quality service, leading to referrals and repeat business.
- Established a network of trusted contractors to provide high-quality craftsmanship at competitive rates for clients'' projects.
- Selected appropriate color schemes, lighting fixtures, fabrics, furniture pieces that aligned with client vision while adhering to budget constraints.
- Cultivated positive working partnerships between architects builders contractors allowing for smoother project execution.
- Coordinated with vendors and suppliers for the procurement of materials, maintaining project timelines and budgets.
- Stayed up-to-date on industry trends and best practices, incorporating innovative techniques into designs.
- Presented design concepts through detailed sketches, renderings, and presentations, effectively communicating ideas to clients.
- Developed creative design solutions for residential and commercial spaces, resulting in increased customer satisfaction.
- Collaborated with clients to create functional, aesthetically pleasing, and budget-friendly interior designs.
- Assessed client needs and preferences, developing tailored design proposals that exceeded expectations.
- Illustrated visual concepts during client presentations through detailed plans and sketches.
- Developed key client relationships, providing design solutions that met needs and budgets without compromising quality or design intent.
- Developed space planning concepts, color palette selections, and textile presentations.
- Specified appropriate products and materials to meet project objectives and design scheme.
- Selected furniture, lighting and accessories to enhance design concepts.
- Oversaw installation of finishes, furniture and other design elements to control final product.
Sales Lead Keyholder
Juxtaposition Home
Newport Beach, CA
08.2020 - 06.2023
Education
Associate Degree In Interior Design - Interior Design
Interior Designers Institute
Newport Beach, CASkills
- Team management
- Store operations
- Strong leadership
- Customer service
- Cash handling accuracy
- Loss prevention
- Inventory monitoring
Timeline
Sales Lead Keyholder
Aleph Gallery
08.2023 - Current
Sales Lead Keyholder
Juxtaposition Home
08.2020 - 06.2023
Interior Design Consultant
Curated Living + Home Design
03.2000 - Current
Associate Degree In Interior Design - Interior Design
Interior Designers Institute