SUSAN SHEPPARD

• Offered companionship and kindness to elderly patients.
• Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
• Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Work as a Administrator of Drug Reimbursement. Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Re-Stocked reimbursable drugs from manufacture back to hospital inventory, labeled, and inventoried medication to keep accurate records.
• Enhanced pharmacy administration workflow by assisting 16 pharmacies with medication reimbursement, labeling, and packaging.
• Solved customer accounts over telephone by providing assistance with billing, navigating systems, and locating credits to accounts.

Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.