Summary
Overview
Work History
Education
Timeline
Generic

Susan Sherrod

West Palm Beach,FL

Summary

Seasoned Supervisor Insurance Specialist with excellent planning and problem solving abilities. Offering 25 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Overview

34
34
years of professional experience

Work History

Insurance Specialist Supervisor

Rayus Radiology
Boynton Beach, FL
01.2010 - Current
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Evaluated customer applications and determined eligibility for coverage based on established criteria.
  • Maintained accurate records of all transactions related to insurance policies.
  • Facilitated dispute resolution between customers and insurance providers when necessary.
  • Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Directed and supervised team of 15 employees in daily operations.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Monitored employee productivity levels on a regular basis to identify areas of improvement.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Planned and managed resources to consistently meet production, quality and cost goals.
  • Coached staff members to develop long-term career goals.

Pre-Imaging Supervisor

Midtown Imaging
West Palm Beach, FL
03.2003 - 12.2009
  • Reviewed insurance policies to ensure compliance with existing regulations.
  • Coordinated with other departments within the organization regarding issues related to policy administration.
  • Facilitated dispute resolution between customers and insurance providers when necessary.
  • Responded to customer inquiries and problems to promote great service.
  • Engaged customers and provided high level of service by carefully explaining details about documents.
  • Directed and supervised team of 15 employees in daily operations.
  • Provided ongoing training to address staff needs.
  • Coordinated employee schedules according to shift changes and availability.

Private

United States Army
Columbia, SC
06.1990 - 02.1992
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.

Education

High School Diploma -

Palm Beach Gardens High School
Palm Beach Gardens, FL
05-1998

Timeline

Insurance Specialist Supervisor

Rayus Radiology
01.2010 - Current

Pre-Imaging Supervisor

Midtown Imaging
03.2003 - 12.2009

Private

United States Army
06.1990 - 02.1992

High School Diploma -

Palm Beach Gardens High School

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Susan Sherrod