Susan Silva

• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
• Trained and mentored new employees to maximize team performance.
• Improved overall team performance by effectively delegating tasks and providing clear instructions.

Verified customers information and confirmed appointments.

Made base model proposals for our solar energy closers.

Collaborated with co -worker on calling our clientele to book appointments.

• Trained new team members with positive reinforcement and respectful, encouraging coaching.
• Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.