Susan Smith
Glastonbury,CT
Summary
Effective leader with a proven track record of fostering team collaboration and engagement. Consistently implements strategies to enhance team performance and ensures high-quality outcomes through commitment and follow-through. Strong organizational skills and problem-solving abilities contribute to a positive and productive work environment. Extensive managerial experience aligns with ProHealth’s mission, ready to drive further success in future roles.
Overview
24
24
years of professional experience
Work History
Senior Practice Manager
ProHealth Physicians
Region 3, CT
03.2024 - Current
- Collaborated with practice managers to improve workflow processes and enhance patient satisfaction.
- Participated in strategic planning sessions with the Region 3 management team.
- Analyzed operational data to identify opportunities for improving operational efficiencies within the practice.
Practice Manager
ProHealth Physicians
Region 3, CT
06.2001 - Current
- Assessed medical office operations, identified areas of improvement, and developed plans for corrective action.
- Oversaw all aspects of day-to-day practice operations including front desk reception, appointment scheduling, billing and coding, insurance verification.
- Provided leadership and guidance to the medical team in order to meet goals and objectives.
- Complied with OSHA and HIPAA regulations.
- Consulted with clinicians to develop business strategy.
- Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
Education
Ona M Wilcox School of Nursing
Middletown, CTMiddlesex Community College
Middletown, CTSkills
- Team leadership
- Conflict resolution
- Communication skills
- Business strategy
- Innovation and creativity
- Managing medical practices
- Performance metrics
- Practice management
- Interpersonal communication
- Active listening
Timeline
Senior Practice Manager
ProHealth Physicians
03.2024 - Current
Practice Manager
ProHealth Physicians
06.2001 - Current
Ona M Wilcox School of Nursing
Middlesex Community College
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