Susan Snyder
Ormond Beach,FL
Summary
Dynamic leader specializing in team development and operational efficiency. Known for effective communication and relationship building, contributing to improved customer satisfaction and increased sales performance.
Overview
15
15
years of professional experience
Work History
Lead Sales Associate
Dick Sporting Goods
Clermont, FL
02.2020 - Current
- Led sales team to exceed monthly targets through strategic training and mentoring initiatives.
- Implemented inventory management processes to enhance stock accuracy and reduce discrepancies.
- Developed and maintained strong customer relationships, resulting in increased repeat business.
- Analyzed sales data to identify trends, informing product placement and promotional strategies.
- Coordinated in-store events, driving foot traffic and enhancing brand visibility within the community.
- Collaborated with management to streamline workflows, enhancing overall store performance and customer satisfaction.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Trained, coached, and mentored new sales associates for maximum performance.
- Performed inventory control procedures to manage stock.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Freight Manager
Dick Sporting Goods
Cherry Hill
02.2020 - Current
- Managed logistics operations to ensure timely delivery of products to retail locations.
- Streamlined inventory management processes, reducing excess stock and minimizing costs.
- Coordinated with cross-functional teams to optimize supply chain efficiency and performance.
- Implemented safety protocols, enhancing warehouse compliance and employee well-being.
- Developed vendor relationships to negotiate favorable shipping rates and service agreements.
- Streamlined freight operations by implementing efficient tracking and monitoring systems.
- Implemented safety protocols to minimize accidents and injuries among the freight team members.
Customer Service Lead
Wegmans
Cherry Hill, NJ
01.2011 - 03.2019
- Led customer service team to enhance operational efficiency and improve service delivery.
- Mentored staff on best practices for exceptional customer engagement and conflict resolution.
- Developed training programs to increase employee knowledge and proficiency in service protocols.
- Streamlined communication processes between departments to ensure timely issue resolution.
- Established performance metrics to assess team effectiveness and drive continuous improvement initiatives.
- Collaborated with management to align customer service strategies with overall business objectives.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
Education
Criminal Justice
York College of Pennsylvania
York, Pennsylvania, PASkills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Pricing and labeling
- POS system operation
- Merchandise displays
- Staff training and development
- Sales training
- Customer needs assessment
- Teamwork and collaboration
- Client relationship management
- Product merchandising
- Efficient sales transactions
- Product knowledge expertise
- Inventory and stocking
- Staff supervision
- Loss prevention
- Relationship building
- POS system expertise
- Customer care
Timeline
Lead Sales Associate
Dick Sporting Goods
02.2020 - Current
Freight Manager
Dick Sporting Goods
02.2020 - Current
Customer Service Lead
Wegmans
01.2011 - 03.2019
Criminal Justice
York College of Pennsylvania