Susan Starman
Omaha,NE
Summary
Experienced sales professional and recruiter with a hardworking mentality, and demonstrated success in increasing company profits. Familiar with preparing contracts, researching markets and collaborating with suppliers to improve quality. Clear communicator and practiced multi-tasking with excellent problem-solving and relationship-building abilities. Also expert ability in training large groups.
Overview
49
49
years of professional experience
Work History
Patient Access Representative
Ortho Nebraska Hospital
01.2022 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Donor Center Coordinator
American Red Cross
06.2019 - 10.2021
- Direct donor recruitment and relations
- Face to face interactions
- Knowledge of donor criteria
- Accurate record and chart keeping and reviewing
- Meeting daily production quotas
- Managing donor flow
- Promoting community outreach
- Training volunteers
- Educating donors on procedures and conversions
- Scheduling and appointment making.
Key Account Manager
Acosta Sales & Marketing
09.1993 - 06.2018
- Managed and self-sourced Multi-Unit and large leverage end users/operators such as Runza, which I solely obtained, and grew to over 5 million dollars a year in business
- Regional sales, marketing and management of food service manufactures
- Key contact for 50+ food and beverage manufactures (i.e
- Con Agra, Campbell's, and Pilgrims Pride, Saputo Cheese and Lamb Weston)
- Manage and grew business at local chain accounts with over 80 stores
- Conducted sales meetings, training, and trade shows for all aspects in the Midwest
- Collaborate with manufactures regarding new product launches, existing line penetration and marketing
- Acquisition of large leverage operators
- Consistently exceeded target goals by over 200 percent quarterly
- Reported daily activities via computer using CRM and pipeline
- Trained groups.
Director of Sales and Catering
Skyline Woods Country Club
01.1988 - 01.1992
- Identified lucrative business prospects through cold call, networking and utilizing market database leads
- Provided client consultation and event planning for large and small on and off premise events
- Hired, trained and supervised all facets of a team oriented catering staff
- Accountable for all bills statements and invoices.
Actives director and Ski Hostess
Ralston Purina Keystone resort and Hotel
10.1975 - 04.1977
- Planned and implemented all actives at Keystone Hotel
- Skied with and entertained all perspective clients.
Education
High School Diploma - Business
Central High School
Omaha, NESkills
- Customer relationships
- Account management
- Strategies and goals
- Excellent negotiating tactics
- Business negotiation
- Staff development/training
- Goal-oriented
- Competitive product reviews
- Client meetings expertise
- Word
- Excel
- DRMS
- CRM
- Registration and Admissions
- Patient check-in
- Medical Terminology
- Healthcare systems navigation
- HIPAA Compliance
- Patient Registration
- Scheduling Diagnostic Procedures
Activities
- Broker of the year
- Cancer Society
- Volunteer @ St. Philip Neri School
Timeline
Patient Access Representative
Ortho Nebraska Hospital
01.2022 - Current
Donor Center Coordinator
American Red Cross
06.2019 - 10.2021
Key Account Manager
Acosta Sales & Marketing
09.1993 - 06.2018
Director of Sales and Catering
Skyline Woods Country Club
01.1988 - 01.1992
Actives director and Ski Hostess
Ralston Purina Keystone resort and Hotel
10.1975 - 04.1977
High School Diploma - Business
Central High School
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