Susan Stedge

Collection o

• Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
• Managed high volume of invoices while maintaining attention to detail, resulting in improved financial accuracy.

• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.

• Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Enhanced financial reporting accuracy by reconciling accounts receivable ledger with general ledger monthly.
• Collaborated with sales team to resolve billing discrepancies, resulting in improved customer relationships and increased client satisfaction.