Susan Stemke
Peoria,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in Call Center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
38
38
years of professional experience
Work History
CSR
HGS - Hinduja Global Solutions
Peoria, IL
04.2024 - Current
- Consulted with customers regarding needs and addressed concerns.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Updated system with order specifics and customer details, preferences, and billing information.
CSR
SureSource
Peoria, IL
03.1986 - 03.2009
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Demonstrated excellent verbal communication skills when interacting with customers.
- Maintained records of customer interactions, transactions, comments, and complaints.
Education
Associate of Applied Science - Medical Secretarial
Spoon River College
Canton, IL05-1984
Skills
- Complaint Handling
- Product Knowledge
- Data Collection
- Call Management
- Data Entry
Accomplishments
Was awarded a trophy for top Quality in the department.
Won CSR of the month.
Won Service of the year
Timeline
CSR
HGS - Hinduja Global Solutions
04.2024 - Current
CSR
SureSource
03.1986 - 03.2009
Associate of Applied Science - Medical Secretarial
Spoon River College