Summary
Overview
Work History
Education
Skills
Timeline
Susan Stevens

Susan Stevens

The Colony,TX

Summary

Vivacious individual well-educated in determining customer needs based on personal features and other customer preference related factors. Attentive listener with excellent multitasking, communication and organizational abilities. Strategic and efficient with drive for applying sales techniques that support corporate mission.

Overview

18
18
years of professional experience

Work History

Retail Sales Associate

AT&T
04.2022 - Current
  • Establish excellent customer service through formula of Greet, Understand, Recommend, Educate, and Thank.
  • Use POS system to process sales, returns, and online orders.
  • Increase sales revenue utilizing upselling techniques of accessories, devices, wireless service, and other services.
  • Develop professional relationships with customers to increase loyalty, retention and rapport.
  • Perform closing duties regularly including counting cash drawer, preparing bank deposit, and printing end of day sales.

In-Home Expert

AT&T IHX
09.2021 - 04.2022
  • Established sales funnels to transition warm leads into sales through 30-40 dispatches per week.
  • Increased profitability by upselling products and services.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Worked flexible hours across night, weekend and holiday shifts
  • Managed time efficiently in order to complete all tasks within deadlines

Sterile Processing Supervisor

Ophthalmology Surgery Center Of Dallas
12.2019 - 03.2021
  • Streamlined daily workflow including documentation using LEAN principles for timely delivery.
  • Cross-trained staff in all areas of SPD for greater efficiency and productivity.
  • Increased productivity by 20% implementing LEAN principles.
  • Established policies to aid in staff and patient safety.

Certified Surgical Technologist

First Texas Hospital Carrollton
06.2019 - 07.2019
  • Four week contract position.

Sterile Processing Supervisor

Baylor University Medical Center
08.2017 - 05.2019
  • Provided high level of customer service to outside specialty services and 59 operating rooms in two towers.
  • Spearheaded development and maintenance of manual tracking system for instrumentation to prepare for cases.
  • Increased productivity amongst team through LEAN principles and tracking system.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.

Lead Instructor for Surgical Technology Program

Brown-Mackie College
08.2016 - 07.2017
  • Planned and prepared lessons according to curricula established by program requirements for lectures and labs.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Self-motivated, with strong sense of personal responsibility.
  • Identified issues, analyzed information and provided solutions to problems.

Certified Sterile Processing and Distribution Tech

THR Harris Methodist Downtown Fort Worth
01.2016 - 09.2016
  • Performed inspection, washing, assembling, and sterilization of instrumentation according to manufacturer's instructions and facility policies.
  • Prepared all documentation for sterilization process with accuracy.
  • Increased personal productivity through organizational skills and systematic tasks.

Sales/Cashier Specialist

Bed Bath & Beyond
11.2015 - 03.2016
  • Established high level of customer service with engaged attention and knowledgeable service.
  • Increased sales upselling promotional items.
  • Maintained secure cash drawers.

Sterile Processing Specialist

Prezio Health, Inc.
04.2015 - 01.2016
  • Dispatched within 60-mile radius to various accounts to cover PTO for Sterile Processing Specialists in DFW area.
  • Supported co-workers and accounts with flexible schedule dependent upon coverage needs.
  • Managed time efficiently in order to complete all tasks within deadlines in processing of surgical instrumentation.

Certified Surgical Technologist

Physician Partners Of America
10.2011 - 04.2015
  • Dispatched to Frisco, Plano, and/or Hurst surgical centers.
  • Prepared sterile field with necessary supplies and instruments for procedures using aseptic technique.
  • Established efficient surgical set up in a fast-paced environment using one hand for pain cases.
  • Performed as assistant to surgeon and pain-specialists throughout procedures.
  • Assisted with patient care in outpatient setting.

Outside Sales

POPCO And SGT
05.1995 - 03.1997
  • Qualified and quantified new sales leads for four-color processing of large oversized point-of-purchase signage and banners.
  • Engaged with customers on project details to ensure their product met expectations.
  • Communicated clearly with graphic designers and printers to produce high quality end product.

Inside Sales/Assistant Mgr

FASTSIGNS® International
07.1994 - 05.1995
  • Managed storefront operations.
  • Assisted customers with point-of-purchase sign needs and communication with graphics designer for high quality product.
  • Established daily communication with store manager/owner.

Inside Sales Representative

FASTSIGNS® International
09.1993 - 07.1994
  • Greeted customers, assist with POP designs, and issue sales transactions.
  • Performed minimum of ten cold-calls per day.
  • Communicated clearly with graphics designer and design team to ensure high quality product.
  • Assisted design team with assembly of banners.
  • Placed specialty orders to vendors.

Sales/Cashier Specialist

J.C. Penny's Department Store
09.1991 - 09.1992
  • Greeted customers upon arrival in Junior's department.
  • Assisted customers locating items and escort to other departments as needed.
  • Performed sales transactions with accuracy, and maintain secure cash drawer.

Sales/Cashier Specialist

Hahne's, Lord & Taylor, Sears
09.1986 - 05.1989
  • Increased sales on purchases and promote additional products in China department.
  • Mentored new team members on POS system, C.S. strategies and sales goals.
  • Worked flexible schedule and served as a float to other departments.
  • Maintained secure cash drawers.
  • Resolved customer concerns and complaints in C.S. Dept.
  • Assisted Accounting Manager with daily financial counts in secure Accounting Room.

Education

Associate of Science - Surgical Technology

Franciscan Missionaries of Our Lady University, Baton Rouge, LA
05.2010

Skills

  • Exceptional Customer Service
  • Inside/Outside Sales
  • Learning new technology
  • Navigation
  • Team building
  • Good listening skills
  • Flexible & Adaptable
  • Critical Thinking
  • Superior organizational skills
  • Energetic and driven
  • Team Leadership
  • Relationship cultivation
  • Solutions-based sales
  • Upselling

Timeline

Retail Sales Associate - AT&T
04.2022 - Current
In-Home Expert - AT&T IHX
09.2021 - 04.2022
Sterile Processing Supervisor - Ophthalmology Surgery Center Of Dallas
12.2019 - 03.2021
Certified Surgical Technologist - First Texas Hospital Carrollton
06.2019 - 07.2019
Sterile Processing Supervisor - Baylor University Medical Center
08.2017 - 05.2019
Lead Instructor for Surgical Technology Program - Brown-Mackie College
08.2016 - 07.2017
Certified Sterile Processing and Distribution Tech - THR Harris Methodist Downtown Fort Worth
01.2016 - 09.2016
Sales/Cashier Specialist - Bed Bath & Beyond
11.2015 - 03.2016
Sterile Processing Specialist - Prezio Health, Inc.
04.2015 - 01.2016
Certified Surgical Technologist - Physician Partners Of America
10.2011 - 04.2015
Outside Sales - POPCO And SGT
05.1995 - 03.1997
Inside Sales/Assistant Mgr - FASTSIGNS® International
07.1994 - 05.1995
Inside Sales Representative - FASTSIGNS® International
09.1993 - 07.1994
Sales/Cashier Specialist - J.C. Penny's Department Store
09.1991 - 09.1992
Sales/Cashier Specialist - Hahne's, Lord & Taylor, Sears
09.1986 - 05.1989
Franciscan Missionaries of Our Lady University - Associate of Science, Surgical Technology

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Susan Stevens