Susan Stewart
Haughton,United States
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
American Electric Power Company
Shreveport, LA
07.1998 - 12.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recorded account information to open new customer accounts.
- Responded proactively and positively to rapid change.
- Met customer call guidelines for service levels, handle time and productivity.
Secretary
LSU Medical School
Shreveport, Louisiana
07.1984 - 04.2007
- Entered data into system and updated customer contacts with information to keep records current.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing and filing documents.
Education
Business Administration And Management
Louisiana Tech University
Ruston, LASkills
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Understanding Customer Needs
- Upbeat and Positive Personality
- Data Entry and Maintenance
- Building Customer Trust and Loyalty
- Telephone Management
- Inbound and Outbound Calling
- Customer Service and Assistance
- Cash Register Operations
- Call Transfers
- Solving Customer Concerns
- Patient and Empathetic
- Administrative and Office Support
- Proactive Self-Starter
Timeline
Customer Service Representative
American Electric Power Company
07.1998 - 12.2007
Secretary
LSU Medical School
07.1984 - 04.2007
Business Administration And Management
Louisiana Tech University
Similar Profiles
Wilfredo Jr. HerreraWilfredo Jr. Herrera
Service Technician at American Electric Power CompanyService Technician at American Electric Power Company
Amador Bermea Jr.Amador Bermea Jr.
Line Crew Leader at American Electric Power Company, Inc.Line Crew Leader at American Electric Power Company, Inc.
Eric CullumsEric Cullums
Protection & Control Engineering Supervisor at American Electric Power, AEPProtection & Control Engineering Supervisor at American Electric Power, AEP
April KerryApril Kerry
Bookkeeper at Willis Knighton Medical CenterBookkeeper at Willis Knighton Medical Center
LILIAN SANGLILIAN SANG
CMA at Centurion GroupCMA at Centurion Group