Susan Strickland

• Organized reservations for Federal Government travelers including NASA, S.E.C, HOMELAND SECURITY, NATO, AND CURRENTLY MEPS which assists new recruits to their boot camps to begin their adventure into the military.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
• Booked International travel and domestic air, car, amtrak, hotel reservations..
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Collaborated with team members to optimize travel recommendations and share industry knowledge.
• NASA/S.E.C./HOMELAND SECURITY-

October 2000- October 2012

NATO- North Atlantic Treaty Organization

October 2012-September 2016

MEPS- Military Entrance Processing Stations

September 2016- present

Assisted military, civilian travelers with

air, international and domestic, car rentals, to arrive at their official Duty/Military Station.

Worldspan, GDS, and Sabre experience

• Participated in pre-flight briefings ensuring clear understanding of flight details.
• Improved customer satisfaction by providing efficient and friendly service at the check-in counter.
• Assisted passengers with special needs, ensuring a comfortable and positive travel experience for all customers.
• Reduced delays by promptly updating passengers with relevant information during irregular operations or schedule changes.
• Coordinated with ground crew to ensure smooth handling of luggage and cargo, minimizing lost or delayed items.