Susan Studer
Toledo
Summary
Customer service professional with 6 years of experience in fostering welcoming environments and exceeding customer expectations. Proven track record in training new staff on policies and procedures, ensuring operational efficiency. Currently responsible for labor management and supervising staff during closing shifts.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Sylvania Children's Center
Toledo
10.2024 - Current
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented assessment strategies to evaluate student progress regularly.
- Organized parent-teacher conferences to strengthen home-school connections.
- Organized activities to promote physical, mental and social development of each child.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
Waitress and Bartender
Charlie Mops
Lambertville
06.2021 - Current
- Assisted in training new waitstaff on service standards and procedures.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Recommended menu items based on customer preferences and dietary needs.
- Monitored tables for guest needs, refilling drinks and clearing plates efficiently.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Checked back with customers throughout meal service to ensure satisfaction.
- When bartending, count the register drawer at the beginning and end of the shift.
- While bartending, I was in charge of checking all waitresses' closing shift responsibilities and closing the building per policies and procedures.
Customer Service Associate (Seasonal)
Expresso Car Wash
Toledo
05.2024 - 08.2024
- Operated car wash equipment efficiently while ensuring safety protocols were followed.
- Provided exceptional customer service by greeting and assisting clients promptly.
- Assisted customers with selecting products, answering questions, and making product recommendations.
- Informed customers about discounts and special offers on products they were interested in purchasing.
- Managed cash register transactions accurately while handling customer inquiries.
- Provided excellent customer service in a friendly and professional manner.
Bagger, Cashier, Overnight Stocking
Kroger
Lambertville
12.2018 - 03.2021
- Processed customer transactions accurately at high-traffic retail location.
- Ensured adherence to company cash handling policies and procedures.
- Trained new cashiers on register operations and customer service protocols.
- Operated cash register efficiently, processing various payment methods including checks and gift cards.
- Greeted customers, addressing inquiries regarding products and services.
- Restocked shelves promptly to maintain inventory levels.
Education
Bachelor of Science - Early Childhood Education
University of Toledo
Toledo, OH05-2024
Skills
- Customer service
- Conflict resolution
- Staff training
- Effective communication
- Money handling
Timeline
Lead Teacher
Sylvania Children's Center
10.2024 - Current
Customer Service Associate (Seasonal)
Expresso Car Wash
05.2024 - 08.2024
Waitress and Bartender
Charlie Mops
06.2021 - Current
Bagger, Cashier, Overnight Stocking
Kroger
12.2018 - 03.2021
Bachelor of Science - Early Childhood Education
University of Toledo
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