Susan Stute
Applied Machine Solutions
Canton,GA
28
years of professional experience
Detail-oriented office manager with expertise in optimizing workflows and enhancing team productivity. Proven track record of delivering exceptional customer service and managing vendor relationships effectively.
Work History
Office Manager
10 Years 3 Months- Oversaw daily office operations, optimizing workflow and enhancing team productivity.
- Managed vendor relationships, negotiating contracts to secure favorable terms and services.
- Developed onboarding processes for new staff, ensuring compliance with company policies and procedures.
- Implemented new filing system, improving document retrieval speed and reducing errors.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitioning and stocking and shipment receiving.
Sales Associate
5 Years 9 Months- Managed point-of-sale systems to process transactions and ensure financial accuracy.
- Assisted customers with shipping, packaging, and printing solutions to meet diverse needs.
- Trained new staff on store policies, customer service protocols, and operational procedures.
- Maintained accurate inventory levels and organized stock for efficient operations.
Customer Operations Assistant Manager
2 Years 10 Months- Coordinated cross-departmental communication to resolve customer issues efficiently and effectively.
- Streamlined customer service processes to enhance response times and improve satisfaction scores.
- Analyzed customer feedback data to identify trends and implement process improvements for service delivery.
- Developed training materials for new hires, enhancing onboarding experience and operational knowledge retention.
Education
- Education
Skills
Customer service
Office management
Organizational skills
Office administration
Data entry
Clear oral/written communication
Billing
Scheduling and calendar management
Administrative support
Credit and collections
Inventory control
Timeline
Office Manager
Applied Machine Solutions
01.2015 - 04.2025Read More
Sales Associate
The UPS Store
09.2009 - 06.2015Read More
Customer Operations Assistant Manager
BellSouth Mobility
02.1997 - 12.1999Read More
Georgia Southern University
from Education
Read More