Susan Templin
Phoenix,AZ
Summary
Experienced JetBlue Ticket and Gate Agent skilled in resolving customer complaints and enhancing passenger satisfaction. Proficient in document verification, ready to contribute to seamless airport operations and improved customer experiences.
Overview
2
2
years of professional experience
Work History
Passenger Service Agent
Prospect Airport Services
Phoenix, Arizona
05.2025 - Current
- Coordinated special assistance for passengers with disabilities or unique needs.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
JetBlue Ticket and Gate Agent
Swissport
Phoenix, Arizona
10.2023 - Current
- Assisted passengers with check-in and boarding procedures, ensuring smooth operations.
- Resolved customer complaints with patience and effective communication skills.
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Verified identification documents such as passports or driver's licenses.
- Assisted disabled passengers with special needs throughout their travels.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
Education
GED -
Coronado High School
Phoenix, AZSkills
- Flight information
- Customer check-in
- Baggage handling
- Document verification
- Special assistance
- Customer relationship management
Timeline
Passenger Service Agent
Prospect Airport Services
05.2025 - Current
JetBlue Ticket and Gate Agent
Swissport
10.2023 - Current
GED -
Coronado High School