Dmaian Simms
Bay Shore
Summary
Dynamic Passenger Service Agent with extensive experience at Fenix Logistix, excelling in baggage handling and customer service. Proven ability to enhance passenger satisfaction through effective communication and efficient reservation management. Skilled in processing ticket refunds and resolving inquiries, ensuring a seamless travel experience for all customers.
Overview
5
5
years of professional experience
Work History
Passenger Service Agent
Fenix Logistix
Queens
02.2025 - Current
- Weighed luggage and collected fees for excess baggage.
- Greeted passengers and assisted with their inquiries.
- Assisted customers with reservations, cancellations, and rebooking flights as needed.
- Processed ticket refunds for cancelled or delayed flights.
Passenger Service Agent
Frontier Communications
Queens
07.2024 - Current
- Communicated effectively with other departments including maintenance staff, cargo handlers.
- Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
- Prepared reports detailing daily activities including number of boarded passengers and revenue generated.
- Answered customer questions regarding flight information, airport amenities, and travel regulations.
Customer Service Representative
TSI Tran World Systems
NY
01.2020 - 12.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
High School Diploma -
St Cathrine High School
Spanish Town09-2002
Skills
- Baggage handling
- Reservation management
- Ticketing systems
- Customer service
- Flight information
- Passenger communication
- Documentation verification
- Passenger assistance
Timeline
Passenger Service Agent
Fenix Logistix
02.2025 - Current
Passenger Service Agent
Frontier Communications
07.2024 - Current
Customer Service Representative
TSI Tran World Systems
01.2020 - 12.2023
High School Diploma -
St Cathrine High School
Similar Profiles
GLORIMAR VELEZ MIRANDAGLORIMAR VELEZ MIRANDA
CABIN GROOMER at FENIX LOGISTIXCABIN GROOMER at FENIX LOGISTIX
Fady MassoudFady Massoud
Security Officer at Fenix LogistixSecurity Officer at Fenix Logistix
LESLY JEAN PIERRELESLY JEAN PIERRE
Ramp Agent at Fenix logistixRamp Agent at Fenix logistix
ANA SALMERONANA SALMERON
Passenger Service Agent at TRIANGLE SERVICES, FENIX LOGISTIXPassenger Service Agent at TRIANGLE SERVICES, FENIX LOGISTIX
Nicholas ChizzonitiNicholas Chizzoniti
Busser at Coastal KitchenBusser at Coastal Kitchen