Susan Thomas
Gainesville
Summary
Results-driven office manager with a strong background in administrative support and staff training. Successfully coordinated daily operations, optimized scheduling, and fostered a collaborative environment, contributing to improved team performance and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Office Manager
AllClean Inc.
Gainesville, FL
03.2017 - 12.2021
- Coordinated office operations and administrative tasks, ensuring smooth daily functioning.
- Managed scheduling and appointments for executives, optimizing time management and efficiency.
- Developed and implemented office procedures, enhancing workflow consistency and productivity.
- Oversaw inventory management, maintaining adequate supplies for operational needs.
- Trained new staff on on protocols and systems, fostering a collaborative environment.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Completed bi-weekly payroll for 10-20 employees.
Bar Manager
Antonio’s of Italy
McIntosh, FL
08.2016 - 08.2017
- Oversaw daily bar operations, ensuring smooth service delivery and customer satisfaction.
- Trained and mentored staff on cocktail preparation and customer engagement techniques.
- Developed and implemented inventory management systems to optimize stock levels.
- Fostered a positive team environment, promoting collaboration among bartenders and servers.
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Completed all promotions for restaurant and bands on social media
Education
Associate of Science - Journalism
Santa Fe College
Gainesville, FLSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Administrative support
- Staff training
- Health and safety
- Customer relationship building
- Guest interaction
- Outgoing personality
- Safety awareness
- Sales promotion
Timeline
Office Manager
AllClean Inc.
03.2017 - 12.2021
Bar Manager
Antonio’s of Italy
08.2016 - 08.2017
Associate of Science - Journalism
Santa Fe College