Susan Thomas Goodwin
Beth Isreal Hospital
Braintree,MA
28
years of professional experience
Work History
Emergency Room Registrar
9 Years 1 Month- Processed patient registrations efficiently using electronic health record (EHR) systems.
- Verified insurance information and collected co-pays accurately to streamline admissions.
- Assisted in coordinating patient flow, ensuring timely access to emergency care services.
- Managed sensitive patient information while maintaining strict confidentiality standards.
Radiology Scheduler
1 Year 4 Months- Scheduled patient appointments using electronic health record (EHR) systems to optimize radiology workflow.
- Coordinated with medical staff to ensure accurate patient information and timely services.
- Managed a high volume of inbound calls, responding to inquiries and resolving scheduling conflicts efficiently.
- Monitored appointment availability, adjusting schedules proactively to minimize delays and enhance patient experience.
Licensed Practical Nurse
3 Years 9 Months- Administered medications and treatments per physician orders, ensuring patient safety and comfort.
- Monitored vital signs, reporting significant changes to nursing staff promptly for timely interventions.
- Assisted in developing individualized care plans, adapting strategies based on patient needs and progress.
- Educated patients and families on health management techniques, enhancing understanding of medical conditions.
- Evaluated patient responses to treatments, adjusting care strategies to optimize recovery outcomes effectively.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
Licensed Practical Nurse
5 Years 5 Months- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Demonstrated excellent technical skills in wound dressing changes, IV therapy administration, catheter insertion, and other routine nursing procedures.
- Documented accurate and complete patient information to address patient problems and expected outcomes.
Emergency Room Registrar
8 Years 11 Months- Educated patients on hospital policies and procedures during the registration process for clarity.
- Implemented improvements in data entry accuracy, increasing overall operational efficiency within the department.
- Utilized electronic health records systems for accurate documentation and data entry, minimizing errors and improving patient record management.
- Contributed to a welcoming environment by maintaining a clean and organized registration area at all times.
- Coordinated bed assignments with clinical team members, optimizing patient flow through the emergency department.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and protocols.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
Education
Associate of Science - Practical Nursing
Associate of Science - Business Administration And Management
Timeline
Emergency Room Registrar
Beth Isreal Hospital
07.2017 - CurrentRead More
Radiology Scheduler
Milton Hospital
03.2016 - 07.2017Read More
Licensed Practical Nurse
Colonial Nursing and Rehabilitation
08.2013 - 05.2017Read More
Licensed Practical Nurse
Life Care Center
11.2007 - 04.2013Read More
Emergency Room Registrar
Milton Hospital
06.1998 - 05.2007Read More
Quincy College
Associate of Science from Practical Nursing
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Massasoit Community College
Associate of Science from Business Administration And Management
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