SUSAN THOMPSON
Missouri City,TX
Summary
Dynamic healthcare professional with experience at Memorial Hermann Hospital, skilled in Epic EMR and patient-centered communication. Proven ability to enhance clinical workflows and support team collaboration, ensuring high-quality patient care. Recognized for reliability and effective time management in fast-paced environments, contributing to improved patient outcomes and satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Memorial Hermann Hospital
Katy, Texas
04.2025 - Current
- Assisted patients with daily activities and personal care tasks.
- Monitored vital signs and reported changes to nursing staff.
- Documented patient information accurately in electronic health records.
- Collaborated with team members to ensure quality patient care.
- Responded promptly to patient calls and requests for assistance.
- Responded quickly in emergency situations by providing appropriate first aid measures.
Nurse Extern - Postpartum Unit
Memorial Hermann Health System
Houston, USA
10.2024 - Current
- Provide direct support to postpartum patients and assist with newborn care, collaborating with RNs, providers, and families.
- Fully trained and actively using Epic EMR for clinical documentation, including assessments, vitals, lab tracking, and discharge coordination.
- Served as an informal super-user and peer resource during Epic go-live (Oct 2024), helping team members navigate system workflows.
- Monitored patient vital signs and reported changes to the healthcare team.
- Demonstrated consistent reliability, safe practices, and personalized patient care in accordance with Memorial Hermann values.
- Documented patient information accurately in electronic health record systems.
Administrative Assistant & Scheduler
Pappadeaux Seafood Kitchen
Houston, USA
01.2016 - 12.2018
- Scheduled team shifts, reconciled payments, and maintained staffing efficiency for busy kitchen and bar operations.
- Developed skills in data entry, time management, and cross-functional communication in a fast-paced service environment.
- Gained foundational experience in task coordination and administrative workflow planning.
Education
Bachelor of Science - Nursing
Western Governors University
Salt Lake City, UT06-2026
Bachelor of Science - Public Health Education
The University of Texas At San Antonio
San Antonio, TX06-2018
Skills
- Epic EMR (Ambulatory & Inpatient)
- Clinical Workflow Analysis
- Training & End-User Support
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Patient-Centered Communication
- Technical Troubleshooting
- Project Team Collaboration
- Time Management & Task Prioritization
- Vital sign monitoring
- Data entry
- Customer service
Websites
Project Training Experience
Epic EMR Implementation - Memorial Hermann Go-Live, 10/01/24, Present, Supported successful department-wide transition to Epic EMR., Provided onboarding support and informal peer training for new workflows., Contributed to smoother documentation flow and reduced charting errors post-go-live.
Professional Highlights
- Proven ability to communicate with clinical teams and technical staff.
- Comfortable facilitating peer-level education and workflow optimization discussions.
- Strong alignment with Memorial Hermann's mission of delivering compassionate, safe, and personalized care.
- Committed to lifelong learning, team-based collaboration, and healthcare innovation.
Certification
- BLS CPR
- PROJECT MANAGEMENT PMP -In Progress
- DATA ANALYSIS - In Progress
References
References available upon request.
Timeline
Patient Care Technician
Memorial Hermann Hospital
04.2025 - Current
Nurse Extern - Postpartum Unit
Memorial Hermann Health System
10.2024 - Current
Administrative Assistant & Scheduler
Pappadeaux Seafood Kitchen
01.2016 - 12.2018
Bachelor of Science - Nursing
Western Governors University
Bachelor of Science - Public Health Education
The University of Texas At San Antonio
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