Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Susan Walters

Vinton,VA

Summary

Dynamic Sales Representative with a proven track record at Grand Home Furnishings, excelling in closing sales and client engagement. Expert in negotiation tactics and upselling, I consistently increased profitability by identifying customer needs and delivering tailored solutions. Committed to fostering strong relationships that drive revenue growth and enhance customer satisfaction.

Overview

12
12
years of professional experience

Work History

Sales Representative

Grand Home Furnishings
Roanoke, VA
02.2012 - 05.2024
  • Managed inventory levels by ordering sufficient stock for each account.
  • Coordinated with logistics teams to ensure timely delivery of products to customers.
  • Conferred with management to offer feedback on operations and promotions based on customer preferences and purchasing habits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Negotiated pricing contracts with customers to maximize profits.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Identified customer needs by asking questions and advising on best solutions.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Produced sales documents, finalized deals and filed records.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Operated register, handled cash and processed credit card transactions.
  • Negotiated deals and handled complaints or objections.
  • Identified opportunities for cross-selling additional products and services.
  • Developed key customer relationships to increase sales.

Education

High School Diploma -

William Byrd High School
Vinton, VA
05-1992

Associate of Arts - Business Marketing

Va. Westeren Community College
Roanoke, VA

Skills

  • Closing sales
  • Sales consultation
  • Client engagement
  • Systems and software expertise
  • Negotiation tactics
  • Upselling and cross selling
  • Sales presentations
  • Customer needs assessment
  • Complex Problem-solving

Accomplishments

  • Million Dollar Circle
  • Presidents Club

References

References available upon request.

Timeline

Sales Representative

Grand Home Furnishings
02.2012 - 05.2024

High School Diploma -

William Byrd High School

Associate of Arts - Business Marketing

Va. Westeren Community College

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Susan Walters