Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SUSAN WENZEL

Knoxville,TN

Summary

Service writer with extensive experience at Knox Horizon Complete Auto Care, specializing in parts ordering and service scheduling. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to high-quality standards and meticulous documentation in fast-paced environments, resulting in improved operational efficiency. Recognized for strong analytical skills and technical knowledge, leading to increased customer satisfaction scores.

Overview

9
9
years of professional experience

Work History

Service Writer

Knox Horizon Complete Auto Care
Knoxville, TN
10.2022 - Current
  • Greeted customers and collected vehicle information for service requests.
  • Documented customer concerns and recommended maintenance services accordingly.
  • Coordinated scheduling of repairs and service appointments with technicians efficiently.
  • Managed service records, ensuring accurate documentation of customer interactions.
  • Provided clear estimates for parts and labor to customers.
  • Communicated service updates to customers, maintaining transparency throughout processes.
  • Resolved customer inquiries and complaints, enhancing service experience.
  • Maintained accurate customer database with contact information and vehicle records.

Delivery Driver

Advanced Auto Parts
Knoxville, Tennessee
01.2018 - 10.2022
  • Ensured timely delivery of auto parts while adhering to traffic regulations.
  • Maintained accurate daily delivery logs and records for operational efficiency.
  • Communicated with customers to confirm delivery details and address concerns.
  • Managed inventory by accurately tracking parts and supplies.
  • Inspected vehicles regularly for safety and maintenance compliance.
  • Trained new drivers on delivery protocols to uphold company standards.
  • Followed all safety procedures during transportation of goods to ensure compliance.
  • Efficiently loaded and unloaded delivery vehicles to optimize workflow.

Auto Detail Manager

K&B Detailing (Self Employed)
Knoxville, Tennessee
02.2016 - 01.2018
  • Managed daily operations of auto detailing team, enhancing workflow efficiency.
  • Trained and mentored staff on best practices for vehicle cleaning techniques.
  • Oversaw inventory management of cleaning supplies and equipment maintenance.
  • Ensured compliance with safety protocols and quality standards during detailing processes.
  • Coordinated scheduling for detailing services to optimize resource allocation.
  • Conducted regular inspections of completed vehicles to uphold quality assurance standards.
  • Delivered exceptional customer service to guarantee satisfaction with services provided.

Education

Some College (No Degree) -

Cleveland State Community College
Cleveland, TN

Skills

  • Parts ordering and service scheduling
  • Estimate preparation and customer management
  • Workflow optimization and quality assurance
  • Technical documentation and attention to detail
  • Time management and problem solving

References

References available upon request.

Timeline

Service Writer

Knox Horizon Complete Auto Care
10.2022 - Current

Delivery Driver

Advanced Auto Parts
01.2018 - 10.2022

Auto Detail Manager

K&B Detailing (Self Employed)
02.2016 - 01.2018

Some College (No Degree) -

Cleveland State Community College

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