Susan Westerberg
Child Support Specialist
Summary
Diligent Child Support Specialist with 8 years of experience in modifying and establishing child support orders. Adaptable and dependable professional talented at preparing legal documents, performing skip tracing activities and locating non-custodial parents. Versed in department policy and child support court functions and legal processes.
Overview
8
8
years of professional experience
Work History
Child Support Specialist
Riverside Department Of Child Support
01.2022 - Current
- Effectively apply family support law in child support and provide resources and up to date legislation/policy information that is relevant to be impactful for cases.
- Ability to de-escalate customer complaints to minimize need for supervisor referrals.
- Conducted detailed financial assessments of both parties to determine appropriate child support obligations.
- Consistently achieved team leaderboard with collections and increased FPMs with decreased number of team members.
- Evaluated and improved case management techniques, with canned text messages, streamlining workflow processes to increase overall efficiency within department.
- Increased timely payments by implementing effective enforcement strategies tailored to individual case circumstances, with increased text messaging.
- Established efficient tracking systems, with Excel, that led to successful collection efforts on Just Ask requests and Promise to Pay accounts, improving overall agency performance metrics.
- Promoted parental responsibility through diligent monitoring of payment plans and ongoing communication with both parties involved in case.
- Encourages open expression of diverse ideas and opinions of co-workers to help team increase collections and communication.
- Received over 30 positive customer surveys highlighting ability to listen and connect with clients.
Child Support Specialist
San Bernardino Department Of Child Support
07.2016 - 12.2021
- Perform in office/telephone interviews with individuals to confirm facts, verify data and locate persons and financial assets.
- Provide genetic testing information to determine paternity needs.
- Built strong relationships with community organizations to expand resources available for families in need of additional support beyond child support enforcement, as part of Outreach team.
- Research legal, financial and other records to obtain data needed to secure and enforce child support cases.
- Assisted families in crisis by quickly locating absent parents for swift legal action regarding child support matters.
- Maintained strict confidentiality while managing sensitive information related to clients' personal lives and finances.
- Managed high volume of complex cases, ensuring accurate documentation and timely resolution of issues.
- Provided compassionate guidance and resources for custodial parents seeking assistance with child support matters.
Education
Associate of Arts - Health Administration
University of Phoenix
Tempe, AZ 05.2001 -
Skills
Policy Knowledge
undefinedTimeline
Child Support Specialist
Riverside Department Of Child Support
01.2022 - Current
Child Support Specialist
San Bernardino Department Of Child Support
07.2016 - 12.2021
Associate of Arts - Health Administration
University of Phoenix
05.2001 -
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