Susan Whitfield
Washington,NC
Summary
Dynamic and dedicated professional with extensive experience at Jacobs Closet, excelling in customer service and cash handling. Proven ability to build relationships and enhance customer satisfaction through effective communication and problem-solving. Skilled in maintaining cleanliness and organization, ensuring a seamless shopping experience while training new staff to uphold high standards.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Jacobs Closet
Washington, NC
01.2023 - 12.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained clean and organized checkout area for optimal efficiency.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Handled cash, credit, and refunds while adhering to company policies.
- Trained new employees on register operations and customer service standards.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Kitten Groomer
Paws for Wellness
Washington, NC
03.2022 - 06.2023
- Perform grooming tasks independently, ensuring high-quality service and customer satisfaction.
- Bathed dogs and cats to remove fleas, ticks and other skin parasites.
- Applied tick and flea preventatives following manufacture guidelines for animal safety.
- Administered anal gland expression to prevent discomfort and infections in pets.
- Cleaned cat and dog ears to prevent ear infections.
- Maintained a clean and organized grooming environment, ensuring the safety and well-being of both pets and staff.
- Cleaned animals' eyes to prevent eye infections and keep pet vision clear.
- Safely administered prescribed treatments such as flea baths or medicated shampoos as needed per client requests.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Consulted with veterinarians to diagnose problems and administered prescribed treatments.
Education
High School Diploma - None
South Creek High School
Robersonville Nc06.2017
Skills
- Kennel cleaning and sanitation
- Animal handling expertise
- Problem-solving
- Customer service
- Proper bathing procedures
- Ear cleaning and plucking
- Gentle restraint methods
- Relationship building
- Patience and empathy
- Cleanliness and sanitation
- Phone and email etiquette
- Animal behavior
- Flexible schedule
- Pet first aid
- Flea dip application
- Paw pad care
- Basic accounting
- Animal handling
- Attention to detail
- Meal preparation
- Dependable and responsible
- Inventory management
- Treatment Planning
- Microsoft office
- Weight charting
- Teamwork
- Honest and dependable
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Critical thinking
- Organizational skills
- Customer assistance
- Work ethic and integrity
- Cash handling
- Cleaning and sanitizing
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product knowledge
- Issue resolution
- Refunds and exchanges
- Complex Problem-solving
- Cash drawer balancing
- Merchandise restocking
- ID verification
- Guest inquiries
- Currency counting
- Inventory control
Certification
Servsafe certified in high school
Microsoft Office certified in high school
Languages
German
Elementary
Timeline
Cashier
Jacobs Closet
01.2023 - 12.2024
Kitten Groomer
Paws for Wellness
03.2022 - 06.2023
High School Diploma - None
South Creek High School