Susan Wilkes
Florence,SC
Summary
Adept at navigating high-stress customer interactions, I significantly enhanced loyalty and repeat business at Associates Asset Recovery through empathetic dispute resolution and efficient problem-solving. My expertise in money handling and active listening, honed as a Cashier Manager at Refuel, contributed to improved customer satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Associates Asset Recovery
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Manager
Refuel
11.2016 - 08.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
GED -
Darlington High School
Darlington, SC05-1995
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Data Entry
- Problem Resolution
- Call center experience
- Money handling abilities
- Critical Thinking
- Customer Relations
- Professional telephone demeanor
- Call Center Operations
- Scheduling
Timeline
Customer Service Representative
Associates Asset Recovery
08.2023 - Current
Cashier Manager
Refuel
11.2016 - 08.2023
GED -
Darlington High School
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