Summary
Overview
Work History
Education
Skills
Timeline
Generic

Susan Williams

Omaha,Nebraska

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience

Work History

Receptionist

Heafey Hofman Dwork And Cutler
Omaha, NE
06.2022 - 01.2024
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phones promptly and directed incoming calls to the correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Administrative Assistant

Eaton Corporation
Omaha, NE
02.2022 - 05.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Sent confirmation emails to new hires and scheduled interview times with applicants.
  • Responsible for explaining safety policies to new hires.

Property Manager

RWI Properties
07.2021 - 01.2022
  • Guides property showings for all approved applicants
  • Manages lease renewals; collects and verifies income to ensure tenants still meet qualifications for tax-assisted property.
  • Writes up work orders for property maintenance requests and ensures follow-through and resident satisfaction with service
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.

Service Manager

Alorica
05.2013 - 12.2019
  • Updated customers regarding progress on circuit repair via email
  • Answered customer questions about policies and procedures with friendly and knowledgeable approach.
  • Investigated and resolved customer concerns related to billing inquiries by tracking payments and credits applied to their account.

Education

Licensed Practical Nurse - Nursing

Hamiton College
Omaha, Nebraska
01.2006

Skills

  • Product promotion
  • Complaint resolution
  • Time Management
  • Service-oriented mindset
  • Recordkeeping and bookkeeping
  • Scheduling

Timeline

Receptionist

Heafey Hofman Dwork And Cutler
06.2022 - 01.2024

Administrative Assistant

Eaton Corporation
02.2022 - 05.2022

Property Manager

RWI Properties
07.2021 - 01.2022

Service Manager

Alorica
05.2013 - 12.2019

Licensed Practical Nurse - Nursing

Hamiton College

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Susan Williams