Celeste Morales

On a daily bases we are to maintain a neat reception area by organizing materials and tidying up furniture and performe data entry tasks into various computer systems accurately and promptly Always answering incoming calls, took messages, and transferred calls to appropriate departments or personnel and scheduling appointments for clients, customers, and other visitors.

As a server we are expected to do good with Engaging with customers in a friendly manner having knowledge of the menu, with the ability to make suggestions and ensure tables are enjoying their meals and have good understanding when it comes to customer complaints collect and handle different kinds of payments

managing meant that i had to be delivering best customer service and in store shopping experience I was driving Sales and responsible for meeting sales plans also had to make sure i was supporting the employees and meeting business goals including meeting every customers needs

• Analyzed customer feedback data to develop action plans for improving services offered.
• Resolved conflicts between employees by providing guidance on company policies and procedures.

As a barista we are expected and trained to provided excellent customer service by responding to inquiries quickly and professionally Always made sure everyone is Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.