Susan Wisniewski
Republic,WA
Summary
Dynamic Store Manager with a proven track record in inventory management, team leadership, and customer service excellence. Committed to fostering staff development and enhancing customer engagement through effective training and conflict resolution strategies.
Overview
16
16
years of professional experience
Work History
Store Manager
The Children's Place
Orange
03.2015 - 07.2026
- Trained and mentored staff on customer service best practices, enhancing team skills and customer satisfaction.
- Established culture of friendly competition, maintaining top morale and motivating individuals to surpass goals.
- Executed daily store operations, ensuring compliance with company policies and a seamless shopping experience.
- Managed inventory levels, ordering merchandise to maintain stock availability.
- Developed promotional displays that increased product visibility and engaged customers effectively.
Store Manager
Lane Bryant
Santa Ana, California
06.2014 - 01.2015
- Managed daily store operations, including opening and closing procedures.
- Managed inventory activities, including receiving shipments and maintaining stock levels, to ensure product availability.
- Created staff schedules to optimize labor efficiency and ensure adequate coverage.
- Addressed customer complaints promptly, fostering satisfaction and loyalty.
- Maintained professionalism in stressful situations, effectively diffusing conflicts.
Store Manager
The Childrens Place
Santa Ana, California
03.2010 - 06.2014
- Trained and developed staff on product knowledge and customer service skills.
- Monitored inventory levels, coordinating restocking and merchandising efforts.
- Resolved customer issues promptly, fostering a positive shopping experience.
- Conducted staff performance evaluations, providing feedback and support for improvement.
- Led team meetings to communicate goals, updates, and best practices.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Education
Some College (No Degree) - Geneal Educationr
Long Beach City College
Long BeachSkills
- Inventory management
- Sales forecasting
- Retail analytics
- Visual merchandising
- Customer service
- Staff training
- Team leadership
- Conflict resolution
- Time management
Timeline
Store Manager
The Children's Place
03.2015 - 07.2026
Store Manager
Lane Bryant
06.2014 - 01.2015
Store Manager
The Childrens Place
03.2010 - 06.2014
Some College (No Degree) - Geneal Educationr
Long Beach City College