Susan Yawn

2021 to present First Desk

2018-2020 Ovation Titanium Desk

Provide unparalleled "white glove" service to top tier VIP travelers from valued corporate accounts.

Channels:

Telephonic, Salesforce email and chat, GTR

GDS:

Sabre, Apollo, Galileo

Additionally, I am the evening SME; answering agent questions and assisting with faring, ticketing, and exchanges.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
• Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
• Improved operational efficiency by streamlining processes and implementing time-saving strategies.
• Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.