Susan Zalatan
Laguna Woods,CA
Summary
Results-driven operations expert with a focus on improving efficiency and supporting team dynamics. Proficient in utilizing scheduling software to manage timelines and resources effectively, contributing to overall project success.
Overview
13
13
years of professional experience
Work History
Security Scheduler
Village Management Services
01.2023 - Current
- Coordinated scheduling for multiple departments, ensuring optimal resource allocation and workflow efficiency.
- Developed and maintained scheduling software proficiency to streamline operations and enhance communication.
- Monitored project timelines and adjusted schedules as necessary to meet changing priorities and deadlines.
- Audited time sheets and processed payroll.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
Live in Cargiver
Katherin Carlson Trust
08.2019 - 01.2023
- Provided compassionate support to clients with daily living activities, enhancing overall quality of life.
- Administered medications and monitored health conditions, ensuring adherence to care plans and safety protocols.
- Developed personalized care plans in collaboration with healthcare professionals, addressing clients' unique needs.
- Implemented engaging activities to stimulate mental and physical well-being of clients, fostering a supportive environment.
- Assisted clients with mobility and transportation needs, ensuring safe and comfortable travel arrangements.
- Maintained accurate records of client progress and changes in condition, facilitating effective communication with families and healthcare teams.
- Coordinated schedules for caregiving activities, optimizing time management and resource allocation within the household.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Facilitated open communication between client families and healthcare providers regarding updates on client progress or changes in care.
Operations Manager
Shelter Insurance Companies - Jeff Mosier Agency
03.2016 - 08.2019
- Streamlined operational workflows to enhance team efficiency and productivity.
- Developed and implemented process improvements, resulting in reduced turnaround times.
- Managed daily operations, ensuring compliance with company policies and regulatory standards.
- Customer Service
- Collections
- New Client Intake
- Managed personal and business calendar of principal
- Payroll
- Commission audits
Hospitality Sales
Travado
05.2013 - 03.2016
- Presented, designed, implemented and provisioned "Grab and Go" markets for hotel lobbies.
- Boosted sales revenue through upselling relevant products and informing customers of current promotions.
- Participated actively in weekly sales meetings, sharing insights about customer preferences to inform team strategy.
- Monitored sales data to inform strategic decisions on pricing structures or venue changes as needed.
- Accelerated sales growth, conducting thorough market research to identify untapped opportunities and emerging trends.
- Developed and managed key client relationships to drive sales growth and customer satisfaction.
- Analyzed market trends to identify opportunities for new business and optimize account strategies.
- Collaborated with cross-functional teams to ensure seamless execution of client projects and initiatives.
Education
Bachelor of Science - Education
Brigham Young Universtiry
Provo, UtTravel And Tourism
International Airline Academy
VAncouver Washington Timeline
Security Scheduler
Village Management Services
01.2023 - Current
Live in Cargiver
Katherin Carlson Trust
08.2019 - 01.2023
Operations Manager
Shelter Insurance Companies - Jeff Mosier Agency
03.2016 - 08.2019
Hospitality Sales
Travado
05.2013 - 03.2016
Bachelor of Science - Education
Brigham Young Universtiry
Travel And Tourism
International Airline Academy