Susan Ziegler
Retail Sales
Hope,IN
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and teamwork. Proven ability to enhance pharmacy productivity through accurate prescription processing and effective inventory management. Recognized for exceptional problem-solving skills and a commitment to fostering positive relationships with customers, ensuring a superior shopping experience.
Overview
2014
2014
years of professional experience
Work History
Sales Associate
Walmart
02.2001 - 06.2013
- Delivered outstanding customer service.
- Arranged merchandise displays neatly to elevate shopping experience.
- Operated cash register efficiently, processing transactions accurately.
- Collaborated with team members to achieve daily sales goals.
Pharmacy Technician
Walmart Pharmacy
2009 - 07.2011
- Processed prescription orders accurately, ensuring compliance with pharmacy regulations and safety standards.
- Assisted pharmacists in preparing medications, enhancing workflow efficiency and patient care quality.
- Maintained inventory levels, performing regular stock audits to minimize shortages and excesses.
- Trained new pharmacy technicians on operational procedures and customer service protocols.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Education
High School Diploma -
Brown County High School
Nashville, IN05.1975
Skills
Customer service
Teamwork and collaboration
Time management
Problem-solving skills
Listening skills
Multi-tasking strength
Problem-solving
Excellent people skills
Reliable and punctual
Exceptional customer service
Goal oriented
Relationship building
Outgoing personality
Cash handling
Money handling
Flexible schedule
Cash register operation
Stocking and receiving
Cash handling accuracy
Client service
Conflict resolution
Sales expertise
Product sales
Customer needs assessment
Complex Problem-solving
POS system operation
Meeting deadlines
Upselling
Professional demeanor
Retail store operations
Cleaning techniques
Adapt to diverse groups
Guest relations
Sales training
Payment processing
Inventory tracking
Sales development
Inventory control
Policy and procedure adherence
Merchandise display
Timeline
Sales Associate
Walmart
02.2001 - 06.2013
Pharmacy Technician
Walmart Pharmacy
2009 - 07.2011
High School Diploma -
Brown County High School