Susana Bernardo
Gilroy,CA
Summary
Proven leader and effective communicator, adept at staff management and employee training, with a track record of enhancing customer satisfaction at Starbucks. Skilled in cash handling and maintaining workplace safety, excelling in streamlining operations and resolving issues, significantly reducing discrepancies and improving the shopping experience.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Starbucks
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Retail Sales Associate
Forever 21
06.2021 - 08.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Education
Associate of Science - Radiologic Technician
Cabrillo College
Aptos, CA05-2027
No Degree - EKG Technician
Bay Area Medical Academy
San Jose01.2025
High School Diploma -
Christopher High School
Gilroy, CA05-2021
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
Timeline
Shift Supervisor
Starbucks
01.2023 - Current
Retail Sales Associate
Forever 21
06.2021 - 08.2022
Associate of Science - Radiologic Technician
Cabrillo College
No Degree - EKG Technician
Bay Area Medical Academy
High School Diploma -
Christopher High School
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