Susana Bojorquez
Phoenix,AZ
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
12
12
years of professional experience
Work History
Deli Clerk
Safeway
Phoenix, Az
08.2025 - Current
- Prepared and sliced meats and cheeses to customer specifications.
- Maintained cleanliness and organization of deli counter and equipment.
- Assisted customers with product selection and provided recommendations.
- Managed inventory levels, ensuring fresh products were available daily.
- Operated slicing machines and scales for accurate portioning of products.
- Collaborated with team members to ensure efficient service during busy hours.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Greeted customers in a friendly and professional manner.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
Member Support Representative
MTM Transportation Services
Phoenix, AZ
07.2021 - 03.2024
- Maintained detailed records of customer interactions in order to track progress on trips.
- Developed knowledge of company, services, policies, and procedures to better assist customers with
- Work through various open tabs to make sure following correct protocols and guidelines
- Responded to emails from customers in a timely manner ensuring that all queries were answered satisfactorily.
- Answered incoming calls in a professional manner, addressing customer needs and resolving issues promptly.
- Participated in weekly team meetings discussing current trends among members and any areas needing attention.
- Conducted follow-up calls with customers after problem resolution to confirm satisfaction levels.
- Assisted customers with the navigation of the company's website and mobile app.
- Monitored daily ticket queues for incoming requests from members requiring assistance.
- Identified opportunities for process improvement within the member support team based on customer feedback.
- Escalated complex inquiries or complaints to appropriate staff members for resolution as needed.
- Enhanced member relationships by providing excellent service during each interaction.
- Answered member questions about products and services.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
Clerk
QuikTrip
Phoenix, AZ
04.2021 - 07.2021
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Maintained inventory levels of supplies and equipment as needed.
- Maintained cleanliness throughout the store and kitchen.
- Prepared workspace in the kitchen with correct utensils and ingredients.
- Set up the kitchen for the day as well as for the night shift before clocking out.
- Provided excellent customer service to ensure satisfaction.
- Processed customer payments accurately and efficiently.
- Processed customer food orders promptly and accurately in a timely manner.
- Processed payments, refunds, and exchanges accurately and efficiently.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Operated cash register to process cash, check, and credit card transactions.
General Labor/Stocker
Petco DC
04.2019 - 07.2020
- Picked orders for stores and made sure no product was damaged.
- Stocked certain locations my teammates would ask for before they completed tasks.
- Constantly walking through floors making sure locations were being filled.
Laborer/Lead/Trainer
APL Logistics
Fontana, CA
12.2017 - 03.2019
- Trained new team members how to build displays from start to finish.
- In charge of making sure my teammates were building the display properly.
- Made sure labels, product, and display sealing were done correctly before shipping out.
General Labor
Under Armour
Rialto, CA
07.2016 - 12.2017
- Pick orders for individuals and stores.
- Replenish locations for teammates when they ran out of product.
- Exceeded at maintaining weekly high scores and daily goals.
Customer Service Rep//Trainer/Supervisors Assistant
Calibrus Call Center
Tempe, Az
03.2014 - 03.2016
- Verified account information for customers before they proceeded with services
- Changed info if needed and transferred customers to correct departments
- Helped other Agents handle difficult calls
- Translated for other Representatives
- Data entry for customers
- Worked with other agencies within Calibrus for Health Insurance Calls dealing with billing and account information.
- Also with Sonora Quest Laboratories giving doctors or nurses call backs with patients test results.
Education
High School Diploma -
North High School
Phoenix, AzSkills
- Bilingual - Fluent in English and Spanish
- Work well under pressure
- Great leadership skills
- Computer skills - Word, Excel, Powerpoint
- Train and manage a big group of people
- Data entry
- Record keeping
- Email communication
- Time management
- Complaint handling
- Issue resolution
- Call center experience
- Communication skills
Timeline
Deli Clerk
Safeway
08.2025 - Current
Member Support Representative
MTM Transportation Services
07.2021 - 03.2024
Clerk
QuikTrip
04.2021 - 07.2021
General Labor/Stocker
Petco DC
04.2019 - 07.2020
Laborer/Lead/Trainer
APL Logistics
12.2017 - 03.2019
General Labor
Under Armour
07.2016 - 12.2017
Customer Service Rep//Trainer/Supervisors Assistant
Calibrus Call Center
03.2014 - 03.2016
High School Diploma -
North High School