Susana Carrasco

Establishes professional rapport with all internal and external customers including borrowers, brokers, third party vendors and internal staff.

Ensured compliance with regulatory requirements by performing due diligence on all submitted documentation.

Assisted customers in understanding loan terms and conditions, providing clear explanations when necessary.

Enhanced loan processing efficiency by streamlining document management and ensuring timely completion of tasks.

Monitored the status of loans in underwriting, addressing any outstanding items promptly to avoid delays in approval and

Supported loan officers in obtaining necessary documentation for successful loan applications.

Conducted periodic reviews of existing loans to ensure continued compliance with applicable guidelines and regulations.

Monitored pipelines to track and log status of loans.