Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Susana Casarrubias

Chicago,IL

Summary

Center Manager Director of Sales: With 6 years of management focusing in sales and customerservice. With a strong sales leadership background, negotiating skills and business acumen with the ability to lead a team and work independently.

Overview

8
8
years of professional experience

Work History

CENTER MANAGER / DIRECTOR OF SALES

EUROPEAN WAX CENTER- EWC GROWTH
10.2022 - Current
  • Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
  • Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
  • Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
  • Managed work and performance of more than 13 employees.
  • Increased sales revenue by developing and implementing strategic plans and setting performance goals for the sales team.
  • Effectively de-escalating a guest and finding a solution involves a combination of techniques, focusing on active listening, empathy, and problem-solving.

GUEST SERVICE/SALES ASSOCIATE

EUROPEAN WAX CENTER – IMPACT BRANDS LLC.
09.2021 - 10.2022
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

ASSISTANT RETAIL SUPERVISOR

GOODWILL STORE & DONATION CENTER
06.2019 - 08.2021
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Facilitated clear communication between upper management and frontline associates regarding business objectives, key initiatives, and company updates.
  • Managed daily store operations including opening/closing duties, cash handling, and coordinating employee schedules.
  • Ensured compliance with company policies, safety regulations, and local laws by consistently enforcing operational procedures among staff members.

RETAIL SALES ASSOCIATE

GOODWILL STORE & DONATION CENTER
07.2017 - 06.2019
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.

Education

Certification - L’Art De La Pâtisserie

THE FRENCH PASTRY SCHOOL
Chicago, IL
06.2017

High School -

STEPHEN T. MATHER HIGH SCHOOL
Chicago, IL
06.2015

Skills

  • Team supervision
  • Sales proficiency
  • Training coordination
  • Staff development
  • Facility maintenance
  • Account management
  • Cash oversight
  • Customer service
  • Schedule management
  • Inventory management
  • Employee motivation
  • Performance improvements
  • KPI tracking
  • Goal setting
  • Revenue generation

Accomplishments

  • Guest Satisfaction Boost: Increased guest satisfaction by 15% in a year through effective team management.
  • Sales Growth Leadership:
    Achieved 20% sales growth year over year leading a team of 12 associates.
  • KPI Excellence:
    Consistently exceeded monthly KPI targets by 25% through strategic sales initiatives.

Timeline

CENTER MANAGER / DIRECTOR OF SALES

EUROPEAN WAX CENTER- EWC GROWTH
10.2022 - Current

GUEST SERVICE/SALES ASSOCIATE

EUROPEAN WAX CENTER – IMPACT BRANDS LLC.
09.2021 - 10.2022

ASSISTANT RETAIL SUPERVISOR

GOODWILL STORE & DONATION CENTER
06.2019 - 08.2021

RETAIL SALES ASSOCIATE

GOODWILL STORE & DONATION CENTER
07.2017 - 06.2019

Certification - L’Art De La Pâtisserie

THE FRENCH PASTRY SCHOOL

High School -

STEPHEN T. MATHER HIGH SCHOOL

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