Susana Castaneda
Customer Service
Salem,OR
Summary
Driven and adaptable professional with a track record of enhancing customer satisfaction and sales growth at Olive Garden. Demonstrates exceptional organizational skills and attention to detail, alongside strong multitasking abilities. Excelled in a team-oriented environment, quickly mastering new tasks and contributing to a positive work atmosphere. Proficient in using POS systems and managing financial transactions.
Overview
7
7
years of professional experience
Work History
To Go Specialist
Olive Garden
02.2020 - Current
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to customer.
- Utilized POS system to receive and process food and beverage orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
Team Member
Jack in the Box
02.2018 - 02.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Operated register to process payments and collect cash payment for order totals.
Education
Phlebotomy
Phlebotomy Training Specialist
Keizer, OR01.2023
High School Diploma -
South Salem High School
Salem, OR 05.2001 -
Skills
Flexibility
Goal-Oriented
Quick Learner
Strong multitasking
Phone Etiquette
Organizational Skills
Attention to Detail
Teamwork and Collaboration
Languages
Spanish
Native or Bilingual
Timeline
To Go Specialist
Olive Garden
02.2020 - Current
Team Member
Jack in the Box
02.2018 - 02.2020
High School Diploma -
South Salem High School
05.2001 -
Phlebotomy
Phlebotomy Training Specialist
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