Shelby Hobbs
Martinsville,IN
Summary
Dynamic professional with a proven track record at Brinker International, enhancing customer satisfaction through expert suggestively selling and efficient order processing. Skilled in complaint resolution and detail-oriented tasks, with a flair for adapting to diverse roles and environments. Demonstrates a professional demeanor and a quick learning ability, significantly contributing to team support and customer service excellence.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Brinker International
08.2023 - Current
- Answered approximately 30 to-go order phone calls per shift, conveying menu options over telephone and accurately estimating time of delivery.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Utilized POS system to receive and process food and beverage orders.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Portioned and wrapped food to place directly on plates for service to patrons.
Designer
Silver Bell Flowers
05.2024 - 08.2024
- Maintained thorough knowledge of needs, characteristics, and varieties of flowers and greenery used in shop to inform arrangement decisions and provide information to customers.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Prepared potted plants and bouquets based on customer requirements.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Imparted knowledge on plants and flowers to customers.
- Possess in-depth knowledge of various types of flowers and their seasonal availability.
Education
Bachelor of Science - Marketing Major Property Management Minor
Ball State University
Muncie, IN05.2027
Skills
- Complaint resolution
- Detail Oriented
- Phone Etiquette
- Food Storage
- Quick Learner
- Flexibility
- Professional Demeanor
- Trend Awareness
- Social Media Promotion
- Business Management
- Design Specifications
- Price Negotiation
Timeline
Designer
Silver Bell Flowers
05.2024 - 08.2024
To Go Specialist
Brinker International
08.2023 - Current
Bachelor of Science - Marketing Major Property Management Minor
Ball State University
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