Ivette Robles
Orange City,FL
Summary
Dynamic and detail-oriented professional with experience at Red Robin Gourmet Burgers and Brews, excelling in order accuracy and customer satisfaction. Proven ability to enhance sales strategies and streamline operations, leveraging strong multitasking and complaint resolution skills to deliver exceptional takeout experiences. Committed to maintaining high sanitation standards and efficient service.
Overview
8
8
years of professional experience
Work History
To Go Specialist
Red Robin Gourmet Burgers and Brews
04.2020 - Current
- Managed to-go order preparation, ensuring accuracy and efficiency in high-volume settings.
- Analyzed customer preferences to optimize menu offerings and improve sales strategies for takeout items.
- Collaborated with kitchen staff to streamline order assembly processes, reducing turnaround times.
- Trained new employees on company protocols and best practices for to-go service operations.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Implemented feedback mechanisms for customers, enhancing overall satisfaction with takeout experiences.
- Coordinated with delivery partners to ensure timely dispatch of orders during peak hours.
Bartender, Server
Cheddars Scratch Kitchen
01.2018 - Current
- Learned proper safety and sanitation procedures for food and beverage handling.
- Assisted in mixing, garnishing, and serving drinks according to standard recipes.
- Maintained cleanliness and organization of bar area to enhance customer experience.
- Supported inventory management by monitoring stock levels and restocking supplies.
- Engaged with customers to understand preferences and recommend suitable beverages.
Education
High School Diploma -
Center Moriches High School
Center Moriches, NY06-2000
Skills
- Strong multitasking
- Phone etiquette
- Quick learner
- Initiative-taking
- Goal oriented
- Complaint resolution
- Food presentation
- Order accuracy
- Cleanliness
- Detail-oriented
- Sanitation standards
- Food handling
- Food preparation
- Efficient packaging
- Food storage
- Point of sale systems
- Money handling
- Upselling
- Payment processing
- Menu item memorization
Timeline
To Go Specialist
Red Robin Gourmet Burgers and Brews
04.2020 - Current
Bartender, Server
Cheddars Scratch Kitchen
01.2018 - Current
High School Diploma -
Center Moriches High School
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