Nicole Guevara
Seattle
Summary
I consider my self a proactive and organized individual with experience in training staff and managing community outreach events. Known for strong teamwork and a commitment to guest satisfaction, ready to leverage skills to drive operational efficiency.
Overview
2
2
Languages
4
4
years of professional experience
Work History
To Go Specialist
Olive Garden
San Diego, CA
01.2024 - 07.2026
- Trained new staff on to-go procedures, fostering a collaborative team environment and improving service delivery.
- Maintained cleanliness and organization of to-go station, promoting safety and operational efficiency.
- Collaborated with kitchen staff to ensure seamless communication regarding special requests or dietary restrictions.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Server
Olive Garden
San Diego, CA
01.2024 - 07.2026
- Delivered exceptional customer service, ensuring guest satisfaction and loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Volunteer
Second Chance Dog Rescue
San Diego, CA
07.2022 - 07.2026
- Organized community outreach events to promote adoption and raise awareness for rescue animals.
- Collaborated with local businesses to secure donations and sponsorships for fundraising initiatives.
- Mentored junior volunteers, fostering a supportive environment and promoting teamwork within the organization.
- Managed social media campaigns to increase visibility of adoptable pets and engage potential adopters.
Education
High School Diploma -
Canyon Hills High School
San Diego, CA06-2024
Associate of Science -
Seattle Central Community College
Seattle, WA05-2027
Skills
- Strong multitasking
- Initiative-taking
- Quick learner
- Strong work ethic
- Guest engagement
- Positive attitude
- Teamwork and collaboration
- Organized and efficient
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
To Go Specialist
Olive Garden
01.2024 - 07.2026
Server
Olive Garden
01.2024 - 07.2026
Volunteer
Second Chance Dog Rescue
07.2022 - 07.2026
Associate of Science -
Seattle Central Community College
High School Diploma -
Canyon Hills High School