Tamara Nelson
Lynn,MA
Summary
Adept at managing high-stress situations, I excelled as a To Go Specialist at Applebee's Grill + Bar, enhancing customer satisfaction through prompt complaint resolution and meticulous order accuracy. My expertise in cash handling and strong multitasking abilities contributed to streamlining operations, significantly reducing wait times, and training new staff, ensuring service excellence. Professional in food service industry, known for reliability and keen focus on customer satisfaction and efficiency. Expert at managing high-stress environments while ensuring accuracy and timely delivery of orders. Recognized for strong team collaboration and adaptability, consistently meeting evolving business needs.
Overview
1
1
year of professional experience
Work History
To Go Specialist
Applebee's Grill + Bar
10.2023 - 09.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Handled cash transactions accurately, maintaining accountability for daily sales receipts.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
Education
High School Diploma -
New Bedford High School
New Bedford, MA06.2015
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Complaint resolution
- Goal-Oriented
- Order Accuracy
- Cleanliness
- Detail Oriented
- Sanitation Standards
- Efficient Packaging
- Food Storage
- Menu knowledge
- High-volume dining
- Attention to Detail
- Time Management
- Multitasking
- Organizational Skills
- Cash Handling
- Self Motivation
Timeline
To Go Specialist
Applebee's Grill + Bar
10.2023 - 09.2024
High School Diploma -
New Bedford High School
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