Amy Ferrell
Cameron,NC
Summary
Dynamic and reliable professional with exceptional customer service skills. Proven ability to manage multiple tasks efficiently while maintaining high standards of quality. Strong phone etiquette and time management skills, ensuring prompt and accurate order fulfillment. Quick learner dedicated to enhancing customer experiences and driving team success.
Overview
4
4
years of professional experience
Work History
To Go Specialist
Olive Garden
Spokane Valley, WA
03.2021 - 07.2021
- Prepared accurate to-go orders, ensuring presentation aligned with Olive Garden standards.
- Collaborated with kitchen staff to streamline order preparation and improve efficiency.
- Managed customer inquiries, providing exceptional service and resolving issues promptly.
- Maintained cleanliness and organization of the to-go area, adhering to health and safety regulations.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
Cook
Buffalo Wild Wings
Spokane Valley, WA
08.2019 - 03.2020
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen areas, ensuring compliance with health regulations.
- Assisted in inventory management, tracking stock levels and notifying management of shortages.
- Operated kitchen equipment safely and efficiently, following safety protocols to minimize risks.
- Prepared meals efficiently under time constraints for timely service during peak hours.
Crew Member
McDonald's
Spokane Valley, WA
04.2018 - 08.2019
- Provided exceptional customer service in fast-paced environment, ensuring a positive dining experience.
- Operated kitchen equipment efficiently to prepare food items according to quality standards.
- Maintained cleanliness and organization of workstations to comply with health and safety regulations.
- Assisted team members during peak hours, promoting teamwork and operational efficiency.
- Handled cash register transactions accurately, ensuring smooth payment processing for customers.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Sales Associate
Macy's
Spokane Valley, WA
10.2017 - 02.2018
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Maintained merchandise presentation standards to ensure store aesthetic and organization.
- Collaborated with team members to achieve daily sales goals and promote seasonal promotions.
Education
High School Diploma - General Studies
University High School
Spokane Valley, WA06.2017
Skills
Strong multitasking
Phone etiquette
Initiative-taking
Quick learner
Money handling
Time management
Exceptional customer service
Reliable and punctual
Timeline
To Go Specialist
Olive Garden
03.2021 - 07.2021
Cook
Buffalo Wild Wings
08.2019 - 03.2020
Crew Member
McDonald's
04.2018 - 08.2019
Sales Associate
Macy's
10.2017 - 02.2018
High School Diploma - General Studies
University High School