Leslie Deane
Richmond,VA
Summary
Proven achiever at Olive Garden Restaurant, adept in high-volume dining and complaint resolution, enhanced customer satisfaction through efficient order processing. Skilled in multitasking and adaptability, significantly streamlined to-go operations. Demonstrated strong initiative, leading to increased repeat business by consistently delivering attentive service and leveraging phone etiquette and payment processing skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
To Go Specialist
Olive Garden Restaurant
Hampton, VA
08.2012 - 04.2024
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Trained new team members on proper procedures for managing to-go orders, promoting consistency in service quality.
- Adapted quickly to new technology platforms for online ordering and delivery services integration.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
- Arranged items in containers and bags, taking care to segregate items by temperature and optimize loading order to maximize stability of to-go containers and protect food during transportation.
- Reduced wait times for customers, prioritizing timely food preparation and packaging.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Increased drink, appetizers, entree, and dessert orders by suggestively selling daily specials or popular items.
- Streamlined to-go operations, implementing an organized system for tracking orders.
- Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
- Addressed any special dietary requests or accommodations made by customers while placing their orders with precision.
- Utilized strong organizational skills in arranging completed orders neatly while minimizing space consumption within the pick-up area.
- Increased repeat business by consistently providing friendly and attentive service.
- Contributed positively towards team goals through effective communication between front-of-house staff members and the kitchen team.
- Supported overall restaurant cleanliness by adhering to sanitation guidelines when handling food items and packaging materials.
- Utilized Software to record orders and special requests, relaying orders to kitchen staff.
- Prepared restaurant delivery side station by assembling and arranging plastic takeout bags, boxes, condiments and utensils.
- Greeted customers and answered inquiries regarding menu items and specials.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Cross-trained in other kitchen positions to support staff and meet customer satisfaction
Education
Cosmetology - Cosmetology Education
Chesterfield Technical Center
Chesterfield, VA06.2004
Skills
- Strong multitasking
- Phone Etiquette
- Quick Learner
- Initiative-taking
- Complaint resolution
- Detail Oriented
- Payment Processing
- High-volume dining
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Effective Communication
- Adaptability and Flexibility
Certification
Certified trainer for hostesses, bartenders and to go specialists
Timeline
To Go Specialist
Olive Garden Restaurant
08.2012 - 04.2024
Cosmetology - Cosmetology Education
Chesterfield Technical Center