Susana Costa
Pawtucket,RI
Summary
Dynamic Medical Secretary with a proven track record at Taunton Urologic Associates, excelling in patient care and office efficiency. Mastered HIPAA compliance. Demonstrated exceptional organizational skills and a detail-oriented approach, leading to improved patient scheduling and support. Renowned for clinical support and customer service excellence, ensuring optimal patient experiences and operational productivity.
Overview
11
11
years of professional experience
Work History
Medical Secretary
Taunton Urologic Associates
09.2018 - Current
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Registered new patients in electronic medical records prior to appointment scheduling.
- Enhanced office productivity by handling high volume of callers per day.
- Improved billing processes by diligently verifying insurance coverage, submitting claims, and following up on unpaid balances.
- Facilitated new patient prescriptions, refills and prescription pre-authorizations.
- Facilitated timely referrals to specialists by obtaining necessary authorizations from insurance companies.
- Coordinated with facilities to set up surgeries.
- Verified insurance coverage and obtained pre-authorizations.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
Education
High School Diploma -
Escola Secundaria Antero De Quental
Ponta Delgada 06-1994
Skills
- Medical terminology
- Patient scheduling
- Strong organizational skills
- Obtaining authorizations
- Surgical procedures
- Resourcefulness and initiative
- HIPAA compliance
- Professionalism and confidentiality
- Detail-oriented approach
Languages
Portuguese
Timeline
Medical Secretary
Taunton Urologic Associates
09.2018 - Current
High School Diploma -
Escola Secundaria Antero De Quental
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