Susana Garcia
Reno,NV
Summary
Adept at schedule coordination and patient education, I significantly enhanced patient satisfaction and reduced cancellations at Tahoe Forest Hospital District. My bilingual skills and proficiency in data entry complemented my ability to solve complex problems, ensuring seamless operation and teamwork. Achievements include streamlining appointment processes and maintaining strict HIPAA compliance, demonstrating both hard and soft skills in a high-stakes environment.
Overview
22
22
years of professional experience
Work History
Surgery-scheduler/Medical Assistant
Tahoe Forest Hospital District
11.2018 - Current
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Educated patients about surgeries and provided treatment plan documentation.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Checked patients in and out and collected payments.
- Updated daily operating room calendars with accurate appointment schedules.
- Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
- Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
- Increased patient satisfaction by personalizing follow-up schedules according to individual recovery needs.
- Ensured optimal patient care by maintaining detailed records of medical histories, insurance information, and surgical consents.
- Enhanced team collaboration by regularly updating all relevant parties on schedule changes or adjustments.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Reduced scheduling errors significantly, meticulously verifying details with surgeons and anesthesiologists.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
Dental Assistant
Tyson Lechner Family Dentistry
07.2008 - 11.2018
- Explained treatment procedures and instructed patients on home care guidelines.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Cashier
Rite Aid
03.2003 - 03.2008
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Grant High School
Sacramento, CASkills
- Maintaining confidentiality
- Phone etiquette
- Office administration
- Educating patients
- Cross functional collaboration
- Training and mentoring
- Data entry and documentation
- Schedule coordination
- Software familiarity
- Bilingual-English/Spanish
- Strategic planning
- Affective time management
- Highly adaptive
- Solid judgment and decision maker
- Complex problem solver
Accomplishments
- Successfully coached 10 new team member in a timely manner.
- Qualified Spanish medical interpreter.
Languages
Spanish
Native or Bilingual
Timeline
Surgery-scheduler/Medical Assistant
Tahoe Forest Hospital District
11.2018 - Current
Dental Assistant
Tyson Lechner Family Dentistry
07.2008 - 11.2018
Cashier
Rite Aid
03.2003 - 03.2008
Grant High School
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