Susana Herrera
Dallas,TX
Overview
9
9
years of professional experience
Work History
Concierge Agent
Los Barrios Unidos Community Clinic
05.2023 - 10.2024
- Welcomed and greeted patients and visitors directing them to their appropriate destination
- Registered new and existing patients updating demographic information, verifying insurance and collecting payment
- Interpreted financial assistance eligibility requirements and application details for all patients
- Prepared patient receipts and balanced cash drawer
- Maintained patient confidentiality
- Seeked ways to improve the patient experience
Patient Representative
Methodist Health System
06.2021 - 02.2023
- Responsible for completing and verifying all patient registration data and obtaining financial responsibilities
- Answered and screened calls, obtained messages and conveyed to appropriate parties
- Collected payments and entered charges to computer system to reflect in patients chart
- Proficient with medical office technology systems and medical terminology
- Maintained reception and work area in a neat and orderly manner
Medical Assistant
Dr. Sonya Sorensen D.O. Family Clinic
03.2016 - 05.2021
- Pre-screened and work up for patients
- Responded to Chief complaints of patients
- Answered calls, managed medical records requests
- Verified insurance, collected payments and recorded to reflect in patients chart
- Maintained inventory and restocked supplies
Education
High School -
W.H. Adamson High School
Dallas, TXSkills
- Bilingual
- Customer Service
- Medical Training
- Multi-tasking
- Problem Solving
- Time Management
Timeline
Concierge Agent
Los Barrios Unidos Community Clinic
05.2023 - 10.2024
Patient Representative
Methodist Health System
06.2021 - 02.2023
Medical Assistant
Dr. Sonya Sorensen D.O. Family Clinic
03.2016 - 05.2021
High School -
W.H. Adamson High School